Emotional Intelligence and Workplace Relationships

FSMQC Emotional Intelligence and Workplace Relationships focuses on practical application: recognise emotional responses, practise constructive feedback and manage workplace disagreements.
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Catalogue code: PD-003. Contact FSMQC to confirm the course dates, entry requirements, delivery language and applicable assessment route.

Recognise emotional responses, practise constructive feedback and manage workplace disagreements.

Team leaders and supervisors

Module 1. Recognising emotional responses
Identify emotional triggers and the effect of assumptions on workplace behaviour. Distinguish an observable event from an interpretation and practise a considered response.
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Module 2. Self-management and perspective
Use a pause, reflection and constructive questions to manage reactions. Consider another person’s perspective without assuming knowledge of their intentions.
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Module 3. Feedback and relationships
Prepare specific feedback based on behaviour, impact and a practical request. Practise receiving feedback, acknowledging concerns and agreeing respectful communication expectations.
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Module 4. Handling disagreement
Work through a realistic difference of priorities using active listening and problem clarification. Agree next steps and recognise when an issue requires managerial or formal support.

FSMQC uses instructor-led explanation, guided discussion and course-specific applied practice.
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Demonstrate a feedback conversation and a disagreement-resolution role play, then record a reasoned reflection. Use a knowledge check and an individual task. Approve the assessment rubric and completion criteria before delivery.
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Assessment follows the approved course requirements and individual practical tasks.

Training centre opening hours: Monday-Friday, 08:00-17:00. International venue times are local and confirmed before booking.
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Daily sessions are arranged within the opening hours, with up to 7.5 learning hours and 1.5 hours of breaks on a full day. Shorter courses and final days finish once the required learning and assessment hours are complete.
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Catalogue duration reference: 6 contact hours / 1 day. Required contact/learning hours are retained; scheduled days may be adjusted. Total qualification time and independent study are not automatically classroom hours.
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2026 proposed cohort 1: 14 Dec 2026. Venue: Cairo, Egypt (venue to confirm).
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Dates before 23 October 2026 are historical planning entries, not confirmation of completed delivery. Contact FSMQC for current availability and written confirmation before making travel arrangements.
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Other eligible locations may be requested in UAE, UK, Australia or Egypt, subject to course-specific delivery approval and venue availability.

Contact FSMQC for current course fees and a written quotation. The quotation confirms dates, delivery language, learning materials, assessment arrangements and applicable charges before enrolment.