ISO 10001:2018 - Awareness

FSMQC offers ISO 10001:2018 - Awareness as a separate awareness course. Participants study the subject modules below and apply them through the selected training track. Completion of one track does not automatically award the other tracks.
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Catalogue code: I02-A. Contact FSMQC to confirm the course dates, entry requirements, delivery language and applicable assessment route.

Explain the purpose of customer commitments and recognise an unclear promise. Complete a short scenario showing the employee action needed to meet a published commitment.

Customer service, quality and service design personnel. FSMQC confirms course readiness, language and learner support needs before enrolment.

Module 1. Customer commitments
Explain the purpose of a customer satisfaction code and the difference between a clear promise and an unmeasurable slogan. Identify customers, expectations, scope and resources.
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Module 2. Code design
Develop understandable commitments, conditions, communication and complaint routes. Check that promises are realistic and supported by operational responsibilities and accessible information.
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Module 3. Implementation and communication
Explain how staff learn the commitments and respond when a promise is not met. Align service processes and records so customers receive consistent information.
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Module 4. Review and improvement
Use feedback, complaints and service evidence to evaluate the code. Identify unfulfilled commitments, decide improvements and communicate changes in a controlled manner.

FSMQC uses instructor-led explanation, guided discussion and course-specific applied practice.
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An FSMQC case in which advertised response times do not match actual service records. Use an FSMQC authored, fictional case with sufficient facts and records for independent learner work.
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Learning resources: Customer promise examples, service records, code review checklist and communication plan. Provide a learner explanation, agenda, authorised reference access, exercise instructions and feedback.
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Assessment: A knowledge check and a workplace scenario response assess understanding and individual responsibilities. FSMQC course completion does not confer ISO certification, registered auditor status or accreditation. The licensed reference and applicable amendments control delivery.

Training centre opening hours: Monday-Friday, 08:00-17:00. International venue times are local and confirmed before booking.
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Daily sessions are arranged within the opening hours, with up to 7.5 learning hours and 1.5 hours of breaks on a full day. Shorter courses and final days finish once the required learning and assessment hours are complete.
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Catalogue duration reference: 8 scheduled hours / 1 day. Required contact/learning hours are retained; scheduled days may be adjusted. Total qualification time and independent study are not automatically classroom hours.
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2026 proposed cohort 1: 30 Mar 2026, 31 Mar 2026. Venue: Cairo, Egypt (venue to confirm).
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Dates before 23 October 2026 are historical planning entries, not confirmation of completed delivery. Contact FSMQC for current availability and written confirmation before making travel arrangements.
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Other eligible locations may be requested in UAE, UK, Australia or Egypt, subject to course-specific delivery approval and venue availability.

Contact FSMQC for current course fees and a written quotation. The quotation confirms dates, delivery language, learning materials, assessment arrangements and applicable charges before enrolment.